Service Support
Conveyor Roller Production Line Manufacturer
Pre-sales service
Service Procedures, Methods, and Systems
1) Service Workflow:
1. Our company's organizational structure adopts a linear management architecture, mainly flat, with a simple structure, clear responsibilities, and unified commands.
2. The superior-subordinate relationship is simple and clear, and the system is clear.
3. High decision-making and execution rate.
4. Communication information is smooth, and communication methods are flexible.
2) Pre-sales Service:
1. Fully understand user needs and accurately judge user needs based on user usage scenarios;
2. Provide users with accurate recommendations, based on practicality, to help users make reliable product solutions;
3. Based on the user's concerns about products and services, provide targeted and effective answers, and guide customers to visit the site if necessary.
4. Pre-training, on-site training
3) In-sales Service:
1. Timely update equipment production status and feedback to users;
2. Provide users with quality assurance evidence;
3. Users can visit the factory at any time to inspect goods and supervise production;
4. Manufactured according to standard procedures, internal link acceptance, supervised and implemented by the supervisor;
5. Set up an urgent order scheduling mechanism to meet the reasonable needs of users;
6. All product inspections are qualified, and delivery is arranged.
4) After-sale Service:
The supplier is responsible for all after-sales services related to the products provided. If a problem occurs and notification is received, the supplier will respond within 2 hours.
If problems occur with the supplied products and require the supplier to resolve or cooperate: Within the warranty period, relevant personnel should arrive on-site within 48 hours of receiving notification; outside the warranty period, relevant personnel should arrive on-site within 72 hours of receiving notification.
5) Warranty Period and Requirements:
Except as otherwise specifically agreed in the contract, the warranty period for all products, materials, and components within the scope of supply is 12 months from the effective date of the final acceptance signature.
Free parts and timely and effective service are provided during the warranty period. The supplier is responsible for free repair and service for any failures caused by product defects during the warranty period.
Contact Us
86-15513290322 (Manager Wang)
wangning@guderoller.com
National Highway 108, Jingyuan North Road, Yuanping City, Xinzhou City, Shanxi Province (Original Seed Farm)
Focus on us